Return
Policy
Automation-X
is committed to our customer’s satisfaction. If you have a problem with
your order please contact your sales representative for an RMA. The
following conditions apply to customer returns:
·
Items
must be unused and in new condition.
·
Order
may not be returnable after 60 days from the time they ship from Automation-X.
·
Special
order items may not be returnable or may include a restock fee.
·
Shipping
is not refundable.
·
Customers
are responsible for shipping back to Automation-X.
·
Automation-X
reserves the right to refuse returns for any reason.
Return
Process
Contact your
sales representative about your return. Here is the information you will
need to provide us in order to process your return:
·
Sales
order or invoice number.
·
Reason
for the return.
·
Within
two business days you will be contacted by our returns department and issued an
RMA number along with instructions on where to mail the product and any
relevant manufacture warranty information. Note: Any return
without a RMA number on the box will be rejected by our warehouse.
·
Once
we have received your return we will issue a credit within 3 business
days. Note: In some situations we may not be able to issue a
credit until the manufacturer has verified the defective product was
warrantable.
Replacement
Product
We offer two
options for replacement orders. Please choose the one that best fits your
situation.
·
We
will ship replacement product before receiving your return; however we are then
required to bill you for the new items. Once the product is received we
will apply the credit in accordance with the preference listed on the RMA.
·
We
will wait to ship your replacement items until we have received your return.
In this case you will have a credit on your account prior to the replacement
items shipping. Note: the credit will be applied in accordance with
the preference you choose on the RMA.
We are
committed to customer satisfaction and will make every effort to make your
return process simple and fast.
